Rufus, SeatGeek’s internal platform AI agent, was a victim of its own cleverness. We were on the bleeding edge, making bold bets on ideas before they’d had time to prove themselves. By the time the broader community converged on better patterns, like agent skills, unwinding our decisions wasn’t a refactor - it was a rewrite.
In 10 minutes, we’ll cut straight to the decisions that hurt us most: where we over-specialized, where we misread where the community was heading, and what we’d do differently today. No fluff - just the hard-won lessons we wish we’d had before building v1.
